A to Z Guide
Citizens Business Bank Arena is located at 4000 E. Ontario Center Parkway, Ontario, CA 91764.
- Age Restrictions
Children two and older must have a valid ticket to gain entrance to the arena. Age restrictions vary per event.
For safety and as a courtesy to other guests, sitting and/or standing in the aisles is not permitted. Aisles should be kept clear at all times.
Only service animals are permitted inside of the arena. They must stay on a harness in ticketed areas and may not block any aisle, hallway, etc.
There are two ATM’s located at the arena. On the Main Concourse, there is one by Section 109 (across from the Box Office). The other ATM is located outside the Northeast Entrance by the Box Office.
For most events, backpacks and other large bags are not permitted inside the arena.
Balloons are not allowed inside the arena.
- Bag Checks
All guests are subject to a bag search and security check before entering the arena.
- Banners / Signs
Only handheld signs and banners are allowed in the arena. Sticks on any signs must be removed. Obscene language or graphic material will not be allowed. Banners and signs may not obstruct other guests’ views, or cover any permanent signage inside the arena. Arena management reserves the right to confiscate any sign that is deemed unacceptable. This policy may vary per event.
- Bicycle Parking / Racks
Bicycle racks are located outside, on the south side of the arena. Bicycles are not permitted inside the Arena. Citizens Business Bank Arena does not assume responsibility for the bicycles.
- Birthday Announcements/Messages
All message requests for Reign Games must be processed directly through the team. Please contact the Reign through their website. www.ontarioreign.com.
- Booking an Event
For information regarding booking a special event, please contact 909.244.5500.
- Box Office
Located on the East side of the arena. They can be reached at 909.244.5600.
Small, non-professional still cameras that are less than 3 ½ inches in length may be brought into the arena. Audio or video recording devices are prohibited. Guests are not permitted to block aisles or the view of other guests while taking pictures. Tripods and monopods are not permitted in the building. This policy is subject to change per event.
- Charities (Donation Request)
All donation requests must be sent in writing 60 days prior to event or date required. Send to: Citizens Business Bank Arena, Attn: Donations, 4000 E. Ontario Center Parkway, Ontario CA, 91764
- Diaper Bags
Diaper bags are permitted into the arena. Bags must be under 16" x 16" x 8". All bags are subject to inspection.
- Disorderly Conduct
Any guest who fails to adhere to the policies and procedures of the Arena, or local, state and federal law is subject to ejection and/or arrest.
- Door Opening / Closing times
For most events Citizens Business Bank Arena Opening & Closing times are as follows:
- OPEN: 90 minutes for Suite & Club Seat holders via the VIP entrances. All ticketed Ontario Reign Season Ticket Holders may also enter 90 minutes prior to the game for all Reign games. All other ticketed guests are welcome to enter the arena one hour prior to the start time of each event.
- CLOSE: Suite & Club Seat holders may remain up to 60 minutes past the end of the event as long as they remain either in the San Manuel Club or their suites. All non-premium ticket holding guests are welcome to stay no longer than 30 minutes after the conclusion of the event.
- Drinking Fountains
Drinking fountains are located on the Main Concourse by Sections 118/119 and 105/106 and on the North side of the Skybox.
- Dress Code
Guests are prohibited from wearing any clothing displaying profane or offensive material. Guests found within the arena wearing clothing displaying items that can be construed as profane or offensive by management will be asked to provide a solution where the items will no longer be displayed.
If no solution can be found, or the solutions do not meet the satisfaction of management, the guest may be ejected from the facility. Additionally, all guests must be fully-clothed to enter any area of the arena. Guests without shirts, shoes, etc. will not be permitted entrance.
- Electrical Outlets
Electrical outlets are available for recharging wheelchairs and other necessary equipment in all ADA seating areas. There are also a few outlets on the concourse that are open for public use.
There are two elevators in the arena located at Section 104 & 114.
- Employee Recognition
We strive to deliver exceptional customer service and we are pleased when we hear of employees who perform in an exemplary manner. If you would like to give any of our employee’s special recognition, please e-mail us.
- Event Seating Policy
In order to ensure all of our guests receive the full value of their ticket investment, only those persons with a ticket for a particular seat will be able to occupy that seat.
- Family Restrooms
There are three family restrooms. They are located by Sections 101, 105 & SB204. Restrooms are open to all guests.
- First Aid
We have a trained first aid staff available during all events. Contact the nearest Arena staff member if you are in need of assistance.
- Food & Beverage
Outside food and beverage are not permitted inside the arena. Exceptions may be made for medical reasons. Please inform the Security Officer checking your bag, if this is the case.
- Gift Cards
Citizens Business Bank Arena Gift Cards can be purchased through the Box Office. They can be used at the Box Office to purchase tickets and at any concession stand.
Per arena policy, no outside Food & Beverage may be brought into the arena; including all alcohol, bottles of wine or cakes. Gifts must be unwrapped or in a gift bag. All gifts must be presented to security before entering the arena.
- Group Discounts
Our Group Sales Department can help with group ticketing for all types of events. They can be contacted at 909.244.5500.
- Guest Service Center
Located at on the Main Concourse by Section 111/112. It is designed to provide answers to questions or issues during an event. In addition, it provides assistance to guests with disabilities.
Distribution of handouts, flyers, pamphlets or promotional items are not permitted on CBBA property without prior authorization from arena management. Solicitation for signatures on petitions is also prohibited.
- In Stadium Solutions Texting Service
We have teamed with In Stadium Solutions (ISS) to provide guests with an in-game texting service, allowing guests to text issues to building management anonymously and discreetly without having to leave their seat location. Guests may text the word “BANK” along with their issue and location to 69050.
- Intoxicated Guests
The arena has the right to refuse entry to any guest deemed intoxicated upon arrival. Any intoxicated guest causing a disturbance will be asked to leave the facility and may be subject to arrest.
- Laser Pointers
Laser pointers and similar items are prohibited. Any laser pointer which is confiscated will not be returned.
- Lost Child / Guest
All separated parties will be directed or taken to the Guest Service Center at Section 111/112. For safety reasons, we are unable to make in-arena announcements for lost children or guests.
- Lost and Found Items
During an event, all lost and found items will be taken to the Guest Service Center. Once the event is over, the guest can contact 909.244.5466 to follow up on their item.
For most events, parking lots open 2 hours prior to the start of the event. The arena has over 3,500 parking spaces on property.
- Pick up / Drop-Off Area
The drop-off/pick-up area is located outside the Northeast Entrance on Ontario Center Parkway.
- Public Telephones
There are not any public telephones at the arena.
- Public Address
We do not offer a paging system and no appeals or announcements will be made over the public address system.
Pucks that go into the seating area during a Hockey game may be kept by the guest who catches it. However, a guest may not reach over any barrier or enter any secured area in an attempt to retrieve an object.
- Puck in Play Policy
We are committed to creating a safe, comfortable, and enjoyable entertainment experience. Please be aware of our Puck in Play Policy, which requires guests to refrain from accessing their seats until the puck is no longer in play. This policy minimizes the risk of guest injury and enables an unobstructed view of the game.
The arena has a NO RE-ENTRY policy during events. Exceptions may be made in cases of medical reasons or to return a prohibited item to a vehicle.
Overnight parking is not permitted in any of our parking lots.
- See Something Say Something
The If You See Something, Say Something campaign is a simple and effective program to engage the public and key frontline employees in identifying and reporting indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities.
If you see something, say something! To report suspicious activity, see your nearest Usher or Security Officer.
- Skateboards / Razor Scooters / Rollerblades
Skateboarding, scooter riding and rollerblading in Citizens Business Bank Arena and in any of the parking lots is prohibited.
Smoking is only permitted in external designated locations which include: the Northwest Entrance, San Manuel Club and (for select events) the Northeast Entrance.
When a ticket is purchased, the ticketholder is entitled to the seat and the standing area in front of the seat. Standing on seats or any other building structure is not permitted. Standing guests should be respectful of others around them.
Strollers are permitted inside the arena. Strollers must be checked at the Guest Service Center before going into the seating areas.
- Taxi Service
Taxi service is located outside of the Northeast entrance on Ontario Center Parkway at the conclusion of an event. The Guest Service Center can also call for a taxi cab and request a pick-up.
- Ticket Scalpers / Brokers
Scalpers and ticket brokers are not recognized ticketing agents of the Arena. To avoid problems with counterfeit, stolen or voided tickets, guests should make their purchase through authorized outlets only.
We do not offer tours of the Citizens Business Bank Arena.
Umbrellas are allowed into the arena. They must be stored under the seat of the guest and remain out of the aisles.
- Visual Inspection
All bags, coats, and guests will be searched prior to entry into the arena. Prohibited items must be returned to one’s vehicle or be confiscated in order for admittance.
Citizens Business Bank Arena’s website address is www.cbbankarena.com.
- Weapons Prohibited
Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the arena. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of such items will be asked to remove the item from the arena or dispose of it. Guests who refuse to comply will be ejected from the arena and may be subject to arrest.
- Will Call
Will Call is located at the Box Office by the Northeast Entrance.