We take our guests’ experience seriously. We expect everyone to treat fellow guests and staff with respect. Use your phone to text us for security, housekeeping, and guest service issues. MSG and Data rates may apply.
Guest Services is located on the Main Concourse near section 111. Guest Service Representatives are available to answer your questions, collect lost and found items, provide pre-ordered Assisted Listening Devices and assist our guests. In addition, Guest Services can help with directions, complaints, or provide wheelchair escorts during events.
Look for any staff member wearing a Citizens Business Bank Arena logo shirt to provide assistance.
Lost and Found
Please call our Command Center
Or email us
If You See Something, Say Something™
In March 2011, Secretary of Homeland Security Janet Napolitano and AEG announced a new partnership expanding the Department of Homeland Security's (DHS) "If You See Something, Say Something™" public awareness campaign to stadiums, arenas, theatres, clubs, convention centers and other venues owned or affiliated with AEG Facilities in an effort to help ensure safety and security of the American public.
The "If You See Something, Say Something™" campaign — originally implemented by New York City's Metropolitan Transportation Authority and now licensed to DHS for a nationwide campaign — is a simple and effective program to engage the public and key frontline employees to identify and report indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities.
Citizens Business Bank Arena is proud to participate in this campaign.